![]() Paid SaaS solutions are the way forward for many companies who want the best products and are interested in investing for the long-term.Įven though you pay for your SaaS subscription, the service you get includes the actual software, product support, software hosting, and product development. Paid Help Authoring Tools are better for business With WordPress plugins, your knowledge base will also be an add-on to your main website theme, and you will be very limited in how you can organise your content. Customers expect companies to have a modern user interface for their documentation. Using free WordPress plugins is not as professional as paying for a real Help Authoring Tool. WordPress is the open source website publishing platform used by many businesses for their CMS and front-end site, and it can also be attractive to stay in the same ecosystem. You can also use some free WordPress knowledge base plugins from the WordPress plugin library. For example, HelpNDoc is free for individual users as long as you don’t use the software for commercial purposes, otherwise you’ll need to upgrade to one of their paid subscription plans. Saving money can be an attractive prospect for many businesses, especially if times are tough, or you’re not sure what tool you want to opt for in the long term. You might still want to look into some free tools with an easier user interface – ie commercial solutions with a freemium tier. Google Docs is also free, and an unlimited amount of private documents can be kept for free.Avoid Help Authoring Tools with a freemium version Users who are comfortable with their Google accounts might prefer simply using those instead, since it doesn't require the user to sign up with another service, and there doesn't seem to be any features present in GitBook that one can't emulate with Google Docs (although publishing to the web must be done manually and will probably require a lot more work for novice web designers). Payment methods accepted are Visa, Mastercard and American Express credit and debit cardsĬons: This product draws a whole lot of similarities to Google Docs, Google Sheets and other collaborative office services offered by Google. Payment plans are monthly and can be cancelled at any time Interested parties must contact the company for more information Pros: Education discounts are offered for schools, teachers and students. Otherwise, all work done on GitBook is publicly available, which is not a friendly option for those who want to protect their intellectual property. The Enterprise plan is the only plan that offers "premium support." Personal plan pricing is a bit more reasonable than the organization plan bundles, starting at $7 per month (for a single user) for the use of private books. Like the Business plan, it features everything from the lower cost plans, plus up to 200 collaborators and an unlimited amount of private books. The final plan is called "Enterprise," weighing in at an astounding $949 per month. The next plan is called "Business." It costs $249 per month and includes all the features of the previous plans, plus organization domains and up to 50 collaborators and 100 private books. It also includes individual support options and an analytics dashboard. The next step up, which is called "Startup," allows up to 10 private books and up to 10 collaborators, but costs $49 per month. It also allows custom domains and community support, but does not allow any private books. GitBook does have a free plan for organizations and businesses: It allows up to five collaborators and an unlimited amount of public books, visits and updates to documents. For those that desire convenience and speed over cost saving, GitBook is the way to go. A user or a team can work on GitBook and then publish results directly to the web. ![]() ![]() In a practical setting, this is great for if a user or organization needs a specific (mostly text) page for a website done quickly, like a frequently asked questions section. Overall Opinion: The main draw of GitBooks, as opposed to other online collaborative services like Google Docs, is the fact that a document can be published instantly with a custom domain.
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